Managing Customer Service

Treat Your Vendors Well!

Friday, June 19th, 2009

Keep an open dialogue with your vendors/suppliers and let them know you are always open to suggestions. Vendors are a form of employee. After all, the success of their business is dependent on your success.

Training Leads to Greater Customer Experiences

Sunday, June 14th, 2009

I am a big believer in cross training employees to be able to assist a customer regardless of their department.

Keep Employees Informed

Monday, June 8th, 2009

Let employees know if there will be physical changes happening in your business. Weekly meetings are highly recommended whether you are an offline or online business. If anybody comes up with an idea, ask the staff what they think the customers will think of it.

A Time to Listen

Monday, June 1st, 2009

What you do with the feedback from your employees, vendors, prospects and clients is what will shape the future of your business.