Managing Customer Service
Treat Your Vendors Well!
Friday, June 19th, 2009Keep an open dialogue with your vendors/suppliers and let them know you are always open to suggestions. Vendors are a form of employee. After all, the success of their business is dependent on your success.
Training Leads to Greater Customer Experiences
Sunday, June 14th, 2009I am a big believer in cross training employees to be able to assist a customer regardless of their department.
Keep Employees Informed
Monday, June 8th, 2009Let employees know if there will be physical changes happening in your business. Weekly meetings are highly recommended whether you are an offline or online business. If anybody comes up with an idea, ask the staff what they think the customers will think of it.
A Time to Listen
Monday, June 1st, 2009What you do with the feedback from your employees, vendors, prospects and clients is what will shape the future of your business.