Online Customer Service
My Favorite Things, Part 3
Tuesday, May 19th, 2009This is part three of my favorite customer service tools. This one is a no brainer for online business, but it works well for offline businesses too. Today, email is one of the fastest ways to get to someone, but just be sure you utilize it properly.
AskDatabase.com Rules!
Friday, April 17th, 2009There are multiple software applications that offer online customer satisfaction surveys such as FreeOnlineSurveys.com and QuestionPro.com. My favorite is AskDatabase.com. With this, you can set up an Ask Campaign that can be used for complaints, compliments, or business suggestions. It can be something as simple as one question, “Was your experience good enough with us […]
Customer Service: Less Talk, More Walk Part 3
Saturday, March 28th, 2009My last post and this one deliver four tips on how to improve your company’s walk immediately. These are simple things that can be implemented quickly and will be noticed by your customers immediately.