Stories – Customer Service

Turn an Irate Customer Into a Raging Fan

Friday, April 24th, 2009

Recently, I was at an Internet Marketing seminar. I happened to be in the registration room working online. All of the sudden, an irate attendee came to the window yelling that she felt overwhelmed with all of the information being thrown at her and that it wasn’t what she expected.

Your Customer’s State of Mind Matters

Saturday, March 14th, 2009

You need to be conscious of what your customer’s state of mind is when they leave your business whether it be virtual or brick and mortar.  How you or your customer service personnel handle a complaint or an issue will inevitably be etched into a person’s mind forever.

Individualized Customer Service

Sunday, March 8th, 2009

I promised an example of what individualized customer service can do for your business. I buy my audio equipment exclusively from Mike Stewart of InternetAudioGuy.com. If you go to his site, you will find most of his products are available in plenty of other places all over the Internet. He is definitely not the least […]