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Little Things Mean a Lot
By Chris Howard | May 2, 2009
There are many out of the ordinary things that your company can do to exceed customer’s expectations. If you can’t think of any, bring your staff in or better yet, call your best customers and ask them for ideas.
Getting a customer to talk about your company to their friends and family can be something as simple as giving them a 10% off coupon to use on their next order or giving them a gift certificate for a free movie rental or even a movie ticket.
Little things mean a lot to people. Do the unexpected – do something different – it will create a buzz with your customers, and delight them.
Word-of-mouth referrals will spread like wildfire. The average happy customer tells about five others! So, go make a few people happy and you will reap the rewards many times over.
Topics: Customer Service | 149 Comments »
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