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The Power of Suggestion
By Chris Howard | April 30, 2009
How many times have you been at a fast-food drive-thru and been asked if you’d like to add an apple pie, fries or sundae to your order? They would not ask that if it didn’t work. It’s called the power of suggestion. So, remember to ask if there is anything else that you can do for your customer. Taking the time to ask that question often results in increased business and a more committed customer.
Topics: Customer Service, Training Staff | 133 Comments »
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