Customer Service
Next Entries »Service Leads to Big Return on Investment
Tuesday, April 7th, 2009According to the White House study that I talked about in my last post, companies that actively pursue complaints and resolve them to the customer’s satisfaction can expect a return on their customer service investment of between 15% and 400%, depending on the industry.
Lost Opportunities
Thursday, April 2nd, 2009There are a lot of stats out there on the lifetime value of a client, but, truth be known, these are all just stats. You’ll never really know the true value of the prospect you angered from the get go. You may never even know that they were a prospect so they can’t even be […]
Customer Service: Less Talk, More Walk Part 3
Saturday, March 28th, 2009My last post and this one deliver four tips on how to improve your company’s walk immediately. These are simple things that can be implemented quickly and will be noticed by your customers immediately.
Customer Service: Less Talk, More Walk Part 2
Monday, March 23rd, 2009My next two posts are going to give you four tips on how to improve your companies walk immediately. Work these into your customer service department and you are sure to stand out in the crowd.
Customer Service: Less Talk, More Walk, Part 1
Wednesday, March 18th, 2009What’s up with customer service going so far downhill lately? You’d think it would be getting better, especially in the state of the economy we are currently in. Unfortunately it seems to be getting worse and worse. You hear so many large companies tout the fact that their customer service is amazing – “Customers Are […]
Your Customer’s State of Mind Matters
Saturday, March 14th, 2009You need to be conscious of what your customer’s state of mind is when they leave your business whether it be virtual or brick and mortar. How you or your customer service personnel handle a complaint or an issue will inevitably be etched into a person’s mind forever.
Customer Perception is Your Reality
Wednesday, March 4th, 2009Your opinion of your business’s value for money is meaningless. Get used to it – it just doesn’t count. It’s all about the customer and what they perceive to be true about you and your business – that is your actual reality. Perception is not good or bad, right or wrong. It is just the […]
Don’t Cut Customer Service!
Sunday, March 1st, 2009We are in an unpredictable economy. Many businesses are experiencing declining budgets, and with those smaller budgets, come less staff and diminished services. So what do many companies do – they cut out customer service.
Customer Service Shows How Much You Respect Your Clients
Wednesday, February 25th, 2009Being better than your competition in the customer service arena isn’t that hard. Unfortunately, customer service seems to be perceived as an afterthought to sales and profit. We have all been victims of customer service being pushed aside for a higher profit margin.
Great Customer Service = Backbone of Your Marketing Plan
Saturday, February 21st, 2009I don’t care what your product or service is, your main business function is customer satisfaction – period! How well you deliver that customer satisfaction determines how well you will do in business. A great company, one that customers always talk about, is characterized by superior customer service. Many companies offer excellent products and services, […]
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